Refund policy
At Brezaire, all sales are final. We do not accept returns or exchanges due to buyer’s remorse, change of mind, ordering the wrong item, or no longer wanting the product after purchase.
Please review your order carefully before completing checkout.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@brezaire.com.
To help us review the issue, please include:
- Your order number
- A clear photo or video of the issue
- A photo of the shipping label and packaging
If your claim is approved, we may offer a replacement, store credit, or refund depending on the situation.
Lost or Delayed Packages
Once an order has shipped, delivery times may vary depending on the carrier. We are not responsible for carrier delays, weather delays, incorrect shipping addresses, or packages marked as delivered by the carrier.
If your package is lost in transit, please contact us and we will help review the issue.
Order Cancellations
Orders can only be canceled before they are processed. Once an order has been processed or shipped, it cannot be canceled.
Final Sale Policy
By placing an order with Brezaire, you agree that your purchase is final and that returns are not accepted unless the item is damaged, defective, or incorrect.